Information sent on behalf of Service Canada
Due to recent service changes as a result of COVID-19 (Coronavirus), we urge you not to visit local Service Canada Centres unless it is absolutely necessary to do so.
Individuals should continue to use Service Canada’s many online services whenever possible.
1) Go online: Canada.ca
For the most convenient, easy-to-use and secure way to apply, view or update your information, access our most requested services online. Please note that you can now apply online for a Social Insurance Number (SIN), essential for accessing government services and benefits, through the secure SIN online portal.
2) Call us
Access our most requested toll-free numbers for service. Please note that call volumes are expected to be high during this time.
3) Get extra help without leaving your home
If you have a question, need extra help or need to make an appointment for an in-person service, fill out the service request form and a Service Canada officer will call you back within 2 business days.
If your community members or individuals within your network do not have access to the internet or face other barriers, theService Canada Outreach Support Centre will ensure they get access to the services and benefits they need. Call our toll-free number 1-877-631-2657, TTY: 1-833-719-2657 from 8:30am to 4:00pm Monday to Friday.
4) Visit us by APPOINTMENT
If you require service in-person please make a request for an appointment by filling out the service request form. A Service Canada officer will call you back within 2 business days. If your request cannot be completed by phone, they will offer you an appointment for service at a Service Canada Centre. Please note that we are not accepting requests for same day bookings.
If you require an appointment and do not have access to the internet call our toll free Service Canada Outreach Support Centre at 1-877-631-2657, TTY: 1-833-719-2657 from 8:30am to 4:00pm Monday to Friday.
Please share this information within your network.
Thank you for your ongoing support and understanding.
If you have any questions please contact us directly at [email protected].
Lisa Despas & Angelo Remo
Citizen Services Specialist, Citizen Services and Program Delivery Branch
Service Canada / Government of Canada